We know that things come up and you may need to cancel your appointment. Please give us as much notice as possible so we have time to fill your slot — under 48 hours and you’ll have to pay.
We hold the cost of your first visit to secure your appointment. A 50% deposit is held for all colour, technical and extension appointments.
48 hours — no charge.
24 hours — 50% charge.
No show — 100% charge.
If you don’t show up, it has a huge impact on the team and our business. Please let us know if you can’t make an appointment in good time so another client can take that booking.