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We know that things come up and you may need to cancel your appointment. Please give us as much notice as possible so we have time to fill your slot — under 48 hours and you’ll have to pay.

We hold the cost of your first visit to secure your appointment. A 50% deposit is held for all colour, technical and extension appointments.

48 hours — no charge.

24 hours — 50% charge.

No show — 100% charge.

If you don’t show up, it has a huge impact on the team and our business. Please let us know if you can’t make an appointment in good time so another client can take that booking.